![]() To do that, businesses need a robust system to monitor and improve the customers’ journey and experience. And for almost 50% of businesses, customer experience is the number one priority to drive success for the next five years. ![]() ![]() Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization.Īccording to Gartner’s customer experience study, two-thirds of companies compete primarily based on customer experience. ![]() A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move onto your competitor. ![]()
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